Customer Journey Guide: Being A Trusted Advisor
Online sales counselors are not just appointment setters or order takers, they are there to set the buyer’s journey, be the face of the website, and become a trusted advisor as they build rapport with home buyers.
Active listening skills, strong query skills, and understanding a buyer’s why are some of the many ways online sales counselors can outshine their competition and create genuine relationships with their prospective buyers.
OSCs are not just appointment setters, they are relationship managers. In this session we will explore how to create authentic rapport and set transparent expectations.
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TESTIMONIALS
Great way to learn from other pros in the industry not only from the presentations but from the connections made throughout the conference!
Samantha Ostert
Skogman Homes
It is great to hear from industry experts and talk with other people working in building across the country.
Cassidy Cornell
American Legend Homes
An intimate event that brought in top level professionals who shared valuable information & insights and made themselves available for one-on-one discussions. Roundtable discussions were invaluable! Great way to make connections with vendors and colleagues.
Alana Consolo
Christopher Alan Homes
So much content to digest but it was all amazing!
Heather Hoffman
Elliott Homes
It was an intimate get together and you gave us a lot of time to network. We will be back for sure.
Steve Otto
Utility Connect
Full brain, full notebook, full heart. It’s inspiring to spend time with people who passionately want to make our industry better.
Heidi Schroeder
eci Lasso
Learned SO MUCH today at the Home Builder Digital Marketing Summit. Met some great people and our hosts were the best! Kelly and I crammed in SO MUCH this week our heads are filled with a gazillion ideas.
Gina Stango
Berks Homes
Got the privilege of representing David Weekley Homes at the Home Builder Digital Marketing Summit last week! Lots of great conversation and innovative marketing ideas.
Ashley Pope
David Weekley Homes
I enjoyed the roundtables and connecting and learning from others in the industry.
Alexandra Esplin
Agile Homes
I greatly appreciated the opportunity to hear from leaders in the industry as well as the different vendors who have innovated to make our jobs easier and more effective.
Gena Zestrijan
Keystone Homes
